Frequently Asked Questions

1  Placing an order

We know the ordering process should be as simple as possible for you and should not take much steps. Shopping at The Cannabis Seedbank is easy-peasy by just browsing on our webshop through categories, select a product option if needed and click the 'add to cart'-button. After adding one or more products, you can review your cart and place your order. A more detailed instruction can be found here.

2  Change or cancel your order

Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or call us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You can refer to our returns policy for the next stage. When changing your order, please give us a call as soon as possible, preferably right after your order. We will review your order and see if it's still possible and inform you about any further instructions if needed.

3  What payment methods are available?

We offer a number of payment methods to suit our customers. The most common way of ordering any item from us is with our credit card option (please note we only accept Visa, Mastercard and American Express credit cards). This option is the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a credit card, you may choose to pay via an other payment method depending on your location. Read more regarding payments on the Payment Information page.

4  I haven't received any email after ordering

Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a shipping email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on Order History.

5  How do I know if you have received my order?

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you. You can also go to the Order History and view your Order History.

6  How long will it take to process my order?

The length of time an order takes to be processed is dependent on how your details pass through our system. Whenever a customer places a credit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details. 99.9% of orders are dispatched same day as the order placed.

7  Can I track my order?

Yes, you can track your package depending on the delivery method chosen. The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you. If you have chosen a delivery method that does not feature tracking, this will not be available.

If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.

8  Can I track my order status via my account?

Yes, you can check on the status of your order or orders by logging in to your account and clicking on the 'View current/previous orders' link. You will then see a page entitled order history, and a listing of your present and past orders with their status is displayed. You can click on the order number of any particular order listed to see a listing of the products you ordered.

But you can check the tracking number sent to your email.