Frequently Asked Questions

16  I've bumped to an error on the webshop

If you have bumped into an error, it would be very helpful reporting this to us so we can attack this bug as soon as possible. Feel free to contact us by sending us a message on the contact page. You might get rewarded for it.

17  Can I send suggestions / improvements?

We're always open to suggestions and improvements. Feel free to contact us by sending us a message on the contact page. You might get rewarded for it.

18  How does a transaction appear on my bank statement?

Your credit card statement will display the name CUROPAY*Lighthouse Tradin 0645715896 NL

19  Can I use my PayPal account to order seeds?

No, unfortunately PayPal does not allow payments with the kind of products we are selling on our webshop. Please use one of our other available payment methods.

20  Is my order going to be sent stealth and discreet?

All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.

21  How long will it take until my order arrives?

For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.

22  My order seems to be missing in transit

Compensation is available on most delivery methods, with the exception of Standard International Mail. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisors will help you work with the courier that was transporting your package to resolve the matter.

23  How long will it take you to answer my email?

We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

24  I haven't received any email after ordering

Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a shipping email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on Order History.

25  How do I know that you are a legitimate business?

We have various online companies such as foureyez.com, twistedherbz.com and supremeterpenes.com. We are a fully registered B.V company, are VAT applicable and welcome any enquiries. We also run a SSL certificate from Comodo, who are world renowned. We have real people to answer the phones and we ship and house all of our products in our own warehouse. We display our full address and contact details and you are welcome to email our customer service team with any questions you may have.

26  What is 'My Cart' and how do I use it?

Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries.

Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on 'Add To Cart' and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the View Cart button available in your Shopping Cart box.

27  Can I pay my order with bank transfer?

At The Cannabis Seedbank you're able to complete your order by Bank Transfer. Once you've passed the checkout screen with Bank Transfer enabled, you need to transfer the amount of your order including shipping costs directly into our bank account. If you choose to, please send us a confirmation e-mail after your transaction has been made with the following information:

• Order Reference Number
• Date of Transfer
• Amount of Transfer
• Currency of Transfer

28  Can I pay my order with cash?

Yes, you can pay orders at The Cannabis Seedbank by sending cash, although this isn't recommended due to possible theft or loss in the post, which we cannot be held responsible for. If you do choose to send cash, we would advise that you seal and secure the cash as discretely and securely as possible. We would also recommend that the cash is sent with insured postage and only using paper cash.

29  How do I know if you have received my order?

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you. You can also go to the Order History and view your Order History.

30  How long will it take to process my order?

The length of time an order takes to be processed is dependent on how your details pass through our system. Whenever a customer places a credit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details. 99.9% of orders are dispatched same day as the order placed.